Appointments

Urgent appointments

You can request an urgent appointment for today or tomorrow (Monday to Friday) during opening times.

Get help for any health problem

We will respond to requests within 2 working hours.

You can also:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment in advance during opening times:

When you get in touch, we’ll ask what you need help with.

Booking an appointment

All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.

Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor. However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.

We make every effort to keep appointment times but there may be occasions when they overrun.

Helping the appointment system run smoothly

  • If you are unable to keep your appointment please notify the surgery as soon as possible, either by using the online cancellation form (at least 24 hours in advance), or by telephoning reception.
  • One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book a further appointment.
  • When arriving at the surgery for your appointment, always inform reception.
  • Sometimes people can forget to tell the doctor all the important information about their problem. It may help to write you symptoms down before your appointment.
  • If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
  • It can sometimes help to have a partner or friend with you.
  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
  • Appointments may not be required to have insurance forms completed or renewal of sickness certificates.
  • If you would like a chaperone please speak to the doctor or reception staff.

Improved access appointments

We are able to offer improved access to GP and nurse appointments at one of our hubs across West Norfolk. We have eight hubs in total spread across West Norfolk:

  • Campingland Surgery, Beech Close, Swaffham,PE37 RD
  • Litcham Health Centre, Manor Drove, Kings Lynn, PE32 2NW
  • Great Massingham urgery, Station Road, Great Massingham, PE32 2JQ
  • Southgates Medical Centre, 4 Goodwins Road, Kings Lynn, PE30 5QX
  • St James Medical Practice, County Court Road, King’s Lynn, PE30 5SY
  • St John’s Surgery, Main Road, Terrington St John, Wisbech, PE14 7RR
  • Vida Healthcare, Gayton Road, Kings Lynn,PE30 4DY
  • IC24 – GP Out of Hours, QEH, Gayton Road, Kings Lynn, PE30 4ET

How do I access this service?

The provision of this service is available to any patient who is registered with one of the 21 surgeries within West Norfolk.

Appointments are made by calling your own GP Surgery and are available to patients on an equal footing to appointments within regular surgery hours.

What appointments times are available?

We offer appointments on:

  • Monday to Friday, 6:30pm to 8pm
  • Saturdays, 8am to 1pm
  • Sundays, 9am to 12pm

What conditions can be treated?

A mixture of routine and pre-bookable and same day appointments for general consultations.

Patients who cannot be seen

  • Babies under 12 weeks old
  • Pregnancy related problems
  • Severe mental health problems
  • Patients identified with a potentially life threatening medical condition which requires referral to urgent or emergency care settings
  • Walk-In patients

Cancelling or changing an appointment

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.

Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.

To request a home visit, please:

  • phone the surgery on 01366 500331 before 10:30am
  • be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action
  • ensure the surgery has up to date details of your address and telephone number

Related information

Health A to Z

Sick notes

Test results